Last updated: October 6, 2025
Introduction
This Privacy Policy describes how TotalBarber Academy (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit www.totalbarberacademy.com (the “Site”) or communicate with us regarding the Site (the “Services”).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
How We Collect and Use Your Personal Information
Information Collected Directly from You
- Contact details: name, address, phone number, email
- Order information: billing/shipping address, payment confirmation, email, phone
- Account information: username, password, security questions
- Customer support information: communications with us
Information Collected About Usage
We automatically collect interaction data (“Usage Data”) using cookies, pixels, and similar technologies, including device information, browser data, network connection details, IP address, and account interaction information.
Information Obtained from Third Parties
We may receive information from third-party sources including payment processors and analytics providers. Third-party information is treated per this Privacy Policy.
How Personal Information Is Used
- Providing Products and Services: Processing payments, fulfilling orders, managing accounts, sending transaction notifications, and facilitating returns and exchanges.
- Marketing and Advertising: Sending marketing communications and delivering targeted advertisements. For EEA residents, the legal basis is our legitimate interest in selling our products (Art. 6(1)(f) GDPR).
- Security and Fraud Prevention: Detecting, investigating, or addressing fraudulent, illegal, or malicious activity.
- Communicating and Service Improvement: Providing customer support and improving our Services.
Cookies
We use cookies to power and improve the Site and Services, remember your actions and preferences, run analytics, and understand how you interact with our Services. You can remove or reject cookies through your browser controls, though this may negatively impact your experience.
How We Disclose Personal Information
We may disclose personal information to third parties in certain circumstances, including:
- Vendors or third parties performing services (IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, shipping)
- Business and marketing partners
- When directed by you or with your consent
- Affiliates or corporate group entities
- In connection with business transactions or legal obligations
Third Party Websites and Links
The Site may provide links to non-affiliated third-party platforms. We are not responsible for their privacy practices, security, or content.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information about minors.
Security and Retention
We take reasonable measures to protect your personal information but no security measures are perfect or impenetrable. Retention depends on factors including account maintenance needs, legal obligation compliance, dispute resolution, and contract enforcement.
Your Rights
Depending on your location, you may have some or all of the following rights:
- Right to Access / Know: Request access to personal information held about you
- Right to Delete: Request deletion of your personal information
- Right to Correct: Request correction of inaccurate personal information
- Right of Portability: Receive a copy of your personal information
- Right to Opt out: Direct us not to sell or share your personal information
- Restriction of Processing: Request stopping or restricting processing
- Withdrawal of Consent: Withdraw consent-based processing at any time
Complaints
If you are unsatisfied with how we handle your data, you may lodge a complaint with your local data protection authority. For the EEA, supervisory authorities are listed at edpb.europa.eu.
International Users
Personal information may be transferred, stored, and processed outside your home country. European transfers rely on recognised mechanisms like the European Commission's Standard Contractual Clauses.
Contact
For privacy questions or to exercise your rights, contact us:
- Email: info@totalbarberacademy.com
- Phone: 020 4597 6046
- Address: TotalBarber Academy, Unit 2, Zeus House, Provost Street, London N1 7NG