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Terms of Service

TB London Barbering & Academy Ltd (Company No. 16572169) trading as TotalBarber Academy.

1. Enrolment & Booking

  • A student place is confirmed only once the required deposit or full payment has been received.
  • The minimum deposit accepted is £500.00.
  • If the student pays the full course fee upfront, the first £500.00 of that payment will be treated as the deposit.
  • All deposits and course fees are strictly non-refundable and non-transferable under any circumstances.
  • Where a student applies and pays for their course through one of our approved finance partners, the Academy will require a minimum deposit of £500 (or an agreed amount between both the Academy and student) at the time of enrolment.
  • The deposit agreed will be held as security until the finance company has released full payment to the student. Failure to pay will result in the agreed deposit being non-refundable.
  • Once funds have been received from the finance company, the deposit will be deducted from the student's final balance.
  • Enrolment is for the specific course and dates booked. Course dates may be changed by agreement with the Academy.
  • Students enrolled on part time courses must agree in advance the specific days they will attend the Academy.

2. Payments

  • All course fees must be paid in full before the start date unless a payment plan has been formally agreed and signed in writing.
  • Failure to make payments on time may result in removal from the course with no refund.

3. Refunds & Cancellations

  • All fees are non-refundable in every circumstance.
  • If the Academy cancels a course, students may transfer to an alternative date or receive a credit toward a future course.
  • No cash refunds will be issued.
  • This policy does not affect your statutory rights.

4. Attendance, Punctuality & Rescheduling

  • All set courses are Monday to Friday (unless agreed otherwise). Please refer to the Academy's website and correspondence for days relating to other courses.
  • Students must attend all scheduled days and times.
  • Missed sessions cannot be rescheduled, refunded, or credited.
  • If a student wishes to attend on a more flexible or sporadic basis, the Academy must approve this. If successful, they must submit their preferred days for the following week no later than the Friday before. Allocation of requested days is subject to Academy approval and is not guaranteed.
  • Where a student has confirmed attendance on specific days, a minimum of 24 hours' notice is required if they are not able to attend. Failure to attend without at least 24 hours' notice will result in the loss of that day, which cannot be rescheduled, refunded, or credited.
  • If a course is paused or a student requires a break, rescheduling must take place within two years of the original start date booked.
  • Repeated lateness or non-attendance may result in removal from the course after two written warnings.
  • TB London Barbering & Academy reserves the right to change and confirm another date or days if necessary during the course.
  • TB London Barbering & Academy reserves the right to amend dates and times in the event of delays or circumstances affecting the training.
  • In the event that TB London Barbering & Academy has to close for a few days, those days will be added to the end of the course.

5. Models & Practical Training

  • The Academy will make every effort to provide models for training.
  • Students are welcome to source their own models, provided staff are notified in advance for booking purposes.

6. Student Conduct

  • Students must conduct themselves professionally and respectfully toward staff, fellow students, and clients.
  • Aggressive, discriminatory, or inappropriate behaviour will result in immediate dismissal without refund.
  • Any student found stealing from the Academy or other persons on the premises will be expelled immediately without refund and the Police informed.
  • Personal appearance and grooming are part of professional standards and may affect final certification.
  • Students must pack up and safely store their equipment at the end of each training day.

7. Use of Images & Marketing

  • The Academy may take photographs and videos during training for educational and promotional purposes.
  • Students who do not wish to appear must notify the Academy in writing before their course begins.

8. Student Support & Welfare

  • Students are required to inform tutors and staff of any personal circumstances that may affect their training.
  • You agree to inform us of any learning or social difficulties that could impact your learning experience.
  • All information is confidential and is intended solely to support the student's training experience.

9. Health, Safety & Substance Policy

  • This policy applies to all students and employees.
  • The Academy operates a strict zero-tolerance policy regarding drugs and alcohol.
  • Students or employees may not consume alcohol or any unlawful drugs in the workplace during work time, or during a period prior to work where they may still be under the influence.
  • This includes business functions where the individual is representing the company.
  • Students found under the influence will be removed from the course without refund and may be reported to authorities.
  • Students must inform staff of any health or learning conditions that could affect their training.

10. Certification

  • Certificates (e.g. NVQ, Diplomas) will only be awarded upon successful completion of all assessments and satisfactory conduct.
  • Outstanding fees will prevent release of certificates.

11. Liability

  • The Academy is not responsible for loss or damage to personal belongings.
  • Students are liable for any damage they cause to Academy property.

12. Complaints & Disputes

  • Complaints should be raised in writing to the Academy Director at info@totalbarberacademy.com with your full name, contact and course details, and a clear description of your complaint.
  • The Academy will acknowledge receipt of your complaint within 5 working days.
  • The Academy will respond within 14 days and seek a fair resolution. If additional time is required, we will inform you of the reason and expected timeframe.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

14. Age Requirement

  • Students must be 16 years or older to enrol.
  • Any student aged 16–18 must provide their parent or guardian's full contact details.
  • Parents/guardians of students under 18 must also sign these Terms & Conditions to confirm their agreement.

Confirmation

By clicking the checkpoint at the end of the course booking form, you confirm you have read and agree with our terms and conditions. If the person paying the fees is doing so on behalf of the student, they also agree that both the payee and the student have read and accepted these terms.